For all new bookings: book with confidence

• 10% fully refundable deposit minus bank fees up to 30 days prior the clients’ arrival except on trips including following properties : Anjajavy, Mandrare River Camp, Manafiafy beach & Forest Lodge, Masoala Forest Lodge. Some exceptions may apply during peak holiday seasons.

• Should your trip include one of the above mentioned properties, ask your travel designer about the non-refundable deposit, to be settled upon confirmation of your trip.

• The option of payment by credit card is offered for added  insurance and peace of mind.

• Full payment is required 29 days prior to arrival.

Standard cancellation and payment terms will start to apply once WHO lifts the pandemic status of Covid-19. Our standard cancellation and payment terms can be found here : https://asisten-travel.com/standard-terms-conditions/

Postponement terms for existing bookings

• Any bookings confirmed and secured with a deposit  scheduled to travel between April 20th 2020 and August 31st 2020 will be eligible to postpone arrangements for travel within 12 months of the original arrival date.

• Postponement can be requested up to 30 days prior to arrival. One date amendment per booking will be permitted.

• The itinerary shall be similar to the one initially booked and fare difference may apply.

• New dates: If guests are unsure of their future travel arrangements, we will propose similar or nearby dates in 2021 based on availability and feasibility.

Standard cancellation & payment terms to the revised dates will apply. Our standard cancellation and payment terms can be found here : https://asisten-travel.com/standard-terms-conditions/