Please read the following notice as it is your contract with ASISTEN Travel and clearly lays out what you have agreed with us.
PLEASE READ CAREFULLY:
ASISTEN Travel accepts bookings subject to the following conditions:
1. YOUR CONTRACT
The contract is between ASISTEN Travel and the client, being any person travelling or intending to travel on a tour operated by ASISTEN Travel. The contract, including all matters arising from it, is subject to the law of Madagascar and the exclusive jurisdiction of the Malagasy courts. No employee of ASISTEN Travel other than an administrator has authority to vary or omit any of these terms or promise any discount or refund.
2. TO SECURE YOUR BOOKING
To secure a booking ASISTEN Travel or their agent requires a written confirmation and the necessary deposit or fuII payment for travel as outlined in Paragraph 3.
Clients booking by telephone, on the website, by e-mail or facsimile will be deemed to have signed the Declaration on the booking form and agreed to the following four conditions:
- a) they have read and accepted our Booking Conditions and general information pages, contained in our brochure and on our website.
- b) they appreciate, on behalf of all the people included in their booking, the risks involved in adventure travel.
- c) they or anyone else on their booking does not suffer (or has ever suffered) from any pre-existing medical condition which may prevent them from actively participating in the tour.
d) the person signing, or being deemed to sign, the booking form warrants that he/she has full authority to do so on behalf of all persons whose names appear there on, and confirms that all such persons are fully aware of and accept these conditions.
A booking is accepted and becomes definite only from the date when ASISTEN Travel sends a confirmation invoice. It is at this point that a contract between ASISTEN Travel and the client comes into existence. Before your booking is confirmed and a contract comes into force, ASISTEN Travel reserves the right to increase or decrease brochure prices. ASISTEN Travel or their agents reserve the right to decline any booking at their discretion.
If the booking is made more than 45 days before the departure of the tour, we require a deposit 25% of the total travel costs,or the cost of private charter flights as shown on the itemized quote, whichever is the greater.
If the booking is made less than 45 days before the departure of the tour, we require a 50% deposit of the total travel costs, or the cost of private charter flights as shown on the itemized quote, whichever is the greater. Payment terms still apply on the remaining balance.
50% of all monies due or the cost of private charter flights as shown on the itemized quote, whichever is the greater, must be paid to ASISTEN Travel or their agent not later than 45 days before departure. In the case of non-payment of the balance by the due date ASISTEN Travel may treat the booking as cancelled by the client.
The remaining balance is due no later than 30 days prior to the tour.
At this time, ASISTEN Travel offers various means of payment:
• Wire transfer to our bank account. Banking information will be provided at time of booking. You will be responsible to pay any fee related to the transaction charged by your bank.
• Local bank checks: BNI, BMOI, BFV SG, UCB, BOA and any other local institutional bank registered in Madagascar at the time of the invoice.
• Cash in foreign and local currency. A transaction fee on foreign exchange can be applicable.
• PayPal: You will be sent a Paypal Invoice. The service fee of 4% is for your account
• Credit cards: VISA or MasterCard only. You will be redirected to a secure page and the service fee of 2.5% is for your account. (Available 30 July 2019)
4. IF YOU CHANGE YOUR BOOKING
An administration fee of EUR 150 per booking plus any additional costs incurred will be charged if a confirmed booking is changed or transferred prior to 45 days before departure. Thereafter all changes will be treated as cancellations and subject to the charges below. Changes are subject to availability.
5. IF YOU CANCEL YOUR BOOKING
Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by ASISTEN Travel or their agent as a percentage of the total tour price, including surcharges, as shown below, or the non¬refundable deposit, whichever is greater:
a) 45 and more days before departure – retention of deposit
b) 45-30 days before departure – 50 % of the total travel costs
c) 30 – 7 days before departure – 75% of the total travel costs
d) Less than 7 days – 100% of the total travel costs
6. IF YOU HAVE A COMPLAINT
Should the client have a complaint about any of the tour arrangements, the client must tell both the relevant supplier and ASISTEN Travel’s representative at the time. It is only if ASISTEN Travel and the relevant supplier know about problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the client’s ability to claim compensation from ASISTEN Travel being extinguished or at least reduced.
7. PASSPORTS, VISAS AND VACCINATIONS
Clients are responsible for arranging, and must be in possession of, a valid passport, a visa and vaccination certificates required for their journey in Madagascar. Information about these matters or related items (climate, clothing, baggage, personal gear etc) is given in good faith but without responsibility on the part of ASISTENTravel.
8. INTERNATIONAL FLIGHT BOOKINGS
Clients are responsible for arranging their international round trip air ticket. It will be the customer’s responsibility to communicate us the itinerary and any change that may occur. In any case, ASISTEN Travel will not be responsible for any delay or missed international flight which may cause the customer to miss or delay the departure of the tour. Terms and conditions regarding tour booking changes or cancellations are applicable.
9. TRAVEL AND CANCELLATION INSURANCE
Clients are responsible for effecting sufficient personal travel insurance. Travel insurance is highly recommended for all clients whilst on a tour organised by ASISTEN Travel. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance and ensuring that they are in possession of private Travel Insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repa- triation, cancellation and curtailment, with adequate benefits. Clients mak- ing their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour.
10. IMPORTANT: LIABILITY INSURANCE
Limited insurance is held by the operator. The client acknowledges and accepts that there may be no policy covering ASISTENTravel’s liability to its clients for death, injury, damage or loss occurring anywhere in the world. The client also specifically acknowledges that with respect to passenger accident liability cover this cover may be very limited or may not exist at all. The client acknowledges that ASISTEN Travel has taken reasonable steps in safeguarding its liability. Although ASISTEN Travel does hold various insurances this booking condition states that the client must assume he/she is not covered by any Company insurance policy, including all liability insur- ance, for death, injury, damage or any other loss.
11. TOUR PARTICIPATION
Clients agree to accept the authority and decisions of ASISTEN Travel’s employees, tour leaders and agents whilst on tour with ASISTEN Travel. If in the opinion of such persons the health, level of fitness or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour the client may be excluded from all or part of the tour without refund or recompense. In the case of ill-health ASISTEN Travel may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act the client may be excluded from the tour and ASISTEN Travel shall cease to have responsi- bility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or affect other people’s enjoyment or active participa- tion of the tour, you must advise us at the time of booking. No refund will
External factors may affect exchange rates, air fares, transportation and accommodation, ASISTEN Travel reserves the right to alter the price of any tour and forward an amended invoice. Any price increase will normally be notified more than 4 weeks before departure.
13. IF WE CHANGE YOUR HOLIDAY
While ASISTEN Travel will use its best endeavours to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by ASISTEN Travel. ASISTEN Travel reserves the right to change any of the facilities, services or prices described in this brochure and/or the website before a booking is made. If a major change is known to us, the client will be told at the time of booking, otherwise ASIS- TEN Travel will inform the client as soon as reasonably possible if there is time before departure. The definition of a major change will depend on the individual tour and circumstances. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing an alternative tour or cancelling the tour and obtaining a full refund.
14. HOLIDAY CANCELLATION
ASISTEN Travel reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 6 weeks before departure except for force majeure, consolidation or the client’s failure to pay the final balance. Unless the client fails to pay the final balance, ASISTEN Travel, upon cancellation, will return all monies paid not including visas, vaccinations or associated costs, or offer an alternative tour. Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or other similar events beyond the control of ASISTEN Travel. Consolidation refers to the fact that each tour is dependent upon a mini- mum number of persons participating. ASISTEN Travel is not liable for any penalty charges associated with connecting air fares, in the event of a change to a tour departure time, date or cancellation.
15. OUR RESPONSIBILITY FOR YOUR HOLIDAY
Clients bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel and that they undertake the tours, treks or expeditions featured in our programme at their own volition. Due to political and cultural differences, as well as generally tougher physical conditions, travel to Madagascar involves risks other than those we take in our daily lives. ASISTEN Travel place extreme importance on the safety of clients. It is important, however, that clients realise that they are responsible for making themselves aware (through State Department advisories, Government Tourist Offices and other sources of information) of the risks involved, and are responsible for making their decisions accordingly. No refund will be made for any unused services which are included in the price. ASISTEN Travel shall not be liable for any delays, deviations or omissions from any tour caused by circumstances beyond its reasonable control, nor for any direct or indirect consequences thereto. ASISTEN Travel shall not be liable to compensate clients for associated expenses incurred as a result of their booking.