Postponement terms & book with confidence during covid-19

For all new bookings: book with confidence

  • 10% fully refundable deposit minus bank fees up to 30 days prior the clients’ arrival except on trips including following properties : Anjajavy, Mandrare River Camp, Manafiafy beach & Forest Lodge, Masoala Forest Lodge. Some exceptions may apply during peak holiday seasons.
  • Should your trip include one of the above mentioned properties, ask your travel designer about the non-refundable deposit, to be settled upon confirmation of your trip.
  • The option of payment by credit card is offered for added  insurance and peace of mind.
  • Full payment is required 29 days prior to arrival.

Standard cancellation and payment terms will start to apply once WHO lifts the pandemic status of Covid-19. Our standard cancellation and payment terms can be found here : https://asisten-travel.com/standard-terms-conditions/

Postponement terms for existing bookings

  • Any bookings confirmed and secured with a deposit  scheduled to travel between April 20th 2020 and September 30th 2020 will be eligible to postpone arrangements for travel within 12 months of the original arrival date.
  • Postponement can be requested up to 30 days prior to arrival. One date amendment per booking will be permitted.
  • The itinerary shall be similar to the one initially booked and fare difference may apply.
  • New dates: If guests are unsure of their future travel arrangements, we will propose similar or nearby dates in 2021 based on availability and feasibility.

Standard cancellation & payment terms to the revised dates will apply. Our standard cancellation and payment terms can be found here : https://asisten-travel.com/standard-terms-conditions/

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